Welcome to Matchoria Support

Welcome to the Matchoria support page! We're thrilled to have you as part of our gaming community. Matchoria is designed to provide endless fun and challenges, and we're here to ensure you have the best experience possible. If you have any questions or encounter issues, you've come to the right place. Let's get started!

Contact Information

If you need assistance, feel free to reach out to us at hello@layrup.com. Our friendly support team is ready to help you with any questions or concerns you may have.

Frequently Asked Questions

Game-Related FAQs

Q: How do I start a new game in Matchoria?
A: Starting a new game is easy! Just open the app and tap on the "New Game" button on the main screen. Choose your difficulty level and you're all set to go!

Q: Can I play Matchoria offline?
A: Yes, you can enjoy Matchoria even without an internet connection. Just make sure you have the latest version of the app downloaded.

Q: How do I change the difficulty level?
A: You can change the difficulty level by going to the settings menu within the game and selecting your preferred difficulty before starting a new game.

Q: Are there any in-app purchases?
A: Yes, Matchoria offers in-app purchases for additional features and content. These are entirely optional and designed to enhance your gaming experience.

Q: How can I provide feedback about the game?
A: We love hearing from our players! You can send your feedback directly to us at hello@layrup.com.

Payment/Billing FAQs

Q: How do I make a purchase in Matchoria?
A: To make a purchase, simply go to the in-game store and select the item you wish to buy. Follow the on-screen instructions to complete your purchase securely.

Q: What payment methods are accepted?
A: We accept a variety of payment methods including major credit cards and popular mobile payment options. The available methods will be shown at checkout.

Q: I have an issue with a purchase. What should I do?
A: If you encounter any issues with a purchase, please contact us at hello@layrup.com with your purchase details, and we'll be happy to assist you.

How to Get Help

  1. Identify the Issue: Determine what specific issue you're experiencing.
  2. Check FAQs: Review the FAQs above to see if your question has already been answered.
  3. Contact Support: If you need further assistance, email us at hello@layrup.com.
  4. Provide Details: Include as much detail as possible about your issue to help us assist you quickly.

Technical Support

If you experience technical issues such as crashes or bugs, please try the following steps:

  1. Restart the App: Close and reopen Matchoria.
  2. Update the App: Ensure you have the latest version of Matchoria installed.
  3. Restart Your Device: Sometimes a simple restart can resolve unexpected issues.
  4. Contact Us: If the problem persists, email us at hello@layrup.com with a description of the issue.

Response Time Expectations

We strive to respond to all inquiries within 24 hours. However, during peak times, it may take a little longer. Rest assured, we're committed to resolving your issues as quickly as possible.

Thank you for playing Matchoria! We hope you have a fantastic time playing our game. If you have any questions or need further assistance, don't hesitate to reach out. Happy gaming!